801 Rockville Pike
Rockville, MD 20852
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2025
Had an excellent service experience — I was warmly welcomed, my request was handled smoothly, all my questions were answered, and I received helpful suggestions. They also kept me updated about my services and delivered everything on time, without any delays.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
Great service and was done on time
TYPE:ServiceMODEL:TaosYEAR:2024
I always love VW and their service. My car was the first for service. They forgot to let me know that my car was ready
TYPE:ServiceMODEL:TaosYEAR:2023
TYPE:ServiceMODEL:Golf GTIYEAR:2023
TYPE:SalesMODEL:ID.4YEAR:2025
TYPE:ServiceMODEL:Golf GTIYEAR:2022
Always good service and experience at Ourisman VW.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
While our salesperson, Ali, was truly outstanding—patient, helpful, and transparent—and Rafi, the manager, went above and beyond to resolve a serious issue, our experience with Rayan Bradford (Sales Manager) was extremely disappointing and unacceptable. If it weren't for the professionalism and integrity shown by Ali and Rafi, we would have given this dealership zero stars. Rayan Bradford added services to our contract that we never agreed to, and when we reached out to have the issue corrected, he lied, claiming nothing could be done. He withheld critical information, misrepresented the situation not once, but twice, even after follow-up conversations. This was not a misunderstanding—it felt deliberate, manipulative, and unethical. We are currently considering filing a formal complaint with the Maryland Attorney General’s Office or another appropriate regulatory body, as this type of deceptive sales practice should not go unnoticed or unaddressed. We sincerely hope the dealership takes internal action to prevent this from happening to other customers. Again, we are thankful for Ali and Rafi—without them, this situation would have escalated even further.
TYPE:SalesMODEL:JettaYEAR:2025
Great and quick service
TYPE:SalesMODEL:AtlasYEAR:2025
Hundred percent satisfied with my purchase, with the Atlas SE Tech and 110% satisfied with my salesman Davyd I really don’t think if it wasn’t for him I wouldn’t of made this purchase is one of the best car salesman I have ever dealt with especially over the phone to make that so easy was such a pleasure to business with. I can’t thank you enough and to OURISMAN VW thank you so much, Mark