801 Rockville Pike
Rockville, MD 20852
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
The communication is poor, no one answer the phone or updates the work ap in a timely manner and the work is rarely finished on-time. If you know the customer has a recall scheduled, then there is no excuse for not having the parts in stock. Not to mention my vehicle was sideswiped in the "tiny" overcrowded lot.
TYPE:ServiceMODEL:TiguanYEAR:2023
TYPE:SalesMODEL:ID.4YEAR:2025
the general manager behzad was the best
TYPE:SalesMODEL:JettaYEAR:2025
Leylo and Behzad were so helpful with the process of finding a new car. They made the process seamless and were incredibly accommodating! They understood that I wanted a specific color and went above and beyond to get the exact car I wanted, sending someone to one of their other locations to pick up the car and bring it to their dealership.
TYPE:SalesMODEL:ID.4YEAR:2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Staff was very helpful and professional. Took care of my maintenance so quickly despite not having an appointment and got me out of there in less than 2 hours. Excellent service
TYPE:ServiceMODEL:BeetleYEAR:2019
I have been happy with Ourisman VW Service before. This time they send me a diagnostic corresponding to a car that I don’t longer have, take too much time to do the service, and did not answer calls
TYPE:SalesMODEL:ID.4YEAR:2025
TYPE:SalesMODEL:ID.4YEAR:2025
TYPE:SalesMODEL:ID. BuzzYEAR:2025
Good, considerate staff. The closing process took five hours. They need to fix this.