Average Score (493 reviews):4.6

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

493 Ratings

4.6 Average

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  • Cesar S.10-08-2024

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Follow up on the status of repairs was poor. Most of the time I needed to text to get a sense of when my car would be ready. Most shocking was that nobody checked that my car had been scratch on one side and then it was not properly fixed when I picked it up the second time. My car stayed in your dealership for a month!

  • Kaspars K.10-07-2024

    TYPE:ServiceMODEL:Golf SportWagenYEAR:2018

  • Michelle C.10-03-2024

    TYPE:ServiceMODEL:AtlasYEAR:2018

    They serviced my car in the expected time period

  • Chika U.10-02-2024

    TYPE:ServiceMODEL:TaosYEAR:2024

    This company is a scam… they lie to you when trying to sell their cars, they lied to me about making a three month payment for me if I buy during Memorial Day… I bought the car that Memorial Day and now they lied they never said that… I also sensed they changed some thing in my car arround the engine, my car has a different sound at my first service and the car could not reverse like before after that first service, I asked for a brake change and they refused… that are all scam

  • Michael M.10-02-2024

    TYPE:SalesMODEL:JettaYEAR:2024

    My purchasing experience was great! The sales team went above and beyond to make sure I received what I was looking for.

  • Roger S.09-30-2024

    TYPE:SalesMODEL:ID.4YEAR:2024

    Good service and attention to detail.

  • Patreece R.09-30-2024

    TYPE:ServiceMODEL:AtlasYEAR:2023

    Great customer and very efficient!

  • Marcellus B.09-30-2024

    TYPE:ServiceMODEL:TaosYEAR:2024

    I had a great experience, from service to sales. My only hiccup was being misled while financing my new Taos

  • Juliana A.09-30-2024

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Jose has always been wonderful for our three VW vehicles. He takes care of us.

  • Mara S.09-29-2024

    TYPE:ServiceMODEL:TaosYEAR:2022

    I had an unexpected issue with my vehicle and they were able to take it right away.