Customer reVieWs

11-18-2024

Hi Steven, thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that our service advisor Anishia provided such exceptional assistance and found you a lower price with a coupon. Your feedback about her being prompt, honest, and helpful is greatly appreciated. It's always our goal to provide outstanding service to our valued customers like you. We're delighted to know that you were satisfied with the service for your 2021 Volkswagen Jetta. . We look forward to serving you again in the future.

11-18-2024

Hello Abigail, thank you so much for your wonderful review and for taking the time to share your experience! We are thrilled to hear that Anishia provided you with such exceptional service. Her professionalism and attentiveness are indeed remarkable, and we're delighted to see her efforts recognized by our valued customers like you. Your feedback is incredibly important to us, and we're so glad to know that you felt well-informed and cared for throughout the process. We appreciate your trust in us to service your 2019 Volkswagen Atlas and look forward to continuing to provide you with excellent care. If there's anything else we can assist you with, please don't hesitate to reach out.

11-14-2024

Hi Lawrence, thank you for bringing this to our attention and sharing your experience. We sincerely apologize for the ongoing issues with your vehicle and the repeated inconvenience it has caused you. It's disheartening to hear that the problem remains unresolved despite our efforts. We understand how frustrating this must be and appreciate your patience. Our team is committed to providing you with a satisfactory solution. To address this matter promptly, please contact us directly at 240-499-2526 so we can arrange for a comprehensive review of your vehicle. We will ensure that we take all necessary steps to correct the issue and prevent further recurrence. Thank you for your understanding and for giving us the opportunity to make things right. Your satisfaction is our priority.

11-12-2024

Hello Ellen, thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you experienced during your visit. Your feedback is incredibly valuable, and we take it very seriously. We're sorry to hear about the lack of transparency and communication. Our goal is to provide a clear and honest service to all our customers, and we regret that we did not meet your expectations this time. The service consultant you interacted with was indeed new and still in training, but we understand that this should not have impacted the quality of service you received. We appreciate your patience and understanding as we work to improve our processes. If there’s anything we can do to make this right, please reach out to us directly at 240-499-2526 Jose Miranda. Your satisfaction is our top priority, and we would like the opportunity to regain your trust. Thank you for bringing this to our attention and for being a valued customer.