Average Score (493 reviews):4.6

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

493 Ratings

4.6 Average

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  • Walter S.07-28-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    My car is leaking motor oil after they did the oil change. I have placed another appointment because of it.

  • Kamil O.07-25-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

  • Brian M.07-25-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

  • Terrence H.07-25-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    The crew at the dealership were very helpful and friendly. My service was done in the time promised and all is well with my vehicle.

  • Esteban C.07-24-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Took way longer than expected, so we ended up having to pock up the car the next day. Since we did not wait there but chose to return home, we feel like it was treated with less efficiency (the recall letter said that the repairs shpuldn;t take more than an hour). However, the car was returned clean and w/o issues

  • Miguel G.07-24-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    The quote I received was a little confusing, I tried calling to the person and never answer the phone.

  • Tony C.07-23-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    We accidentally scheduled our service at a Volkswagen dealership out of area, but thought that we had scheduled it at Rockville. Therefore, we showed up without an appointment. Our service advisor, John Hallman, was extremely knowledgeable and helpful. He was able to track down all of the information about our car in order to provide us with the service and open recalls that we needed. He was able to schedule us for that evening. He did a great job explaining everything that was needed in a very clear, concise, friendly way.

  • Humberto M.07-23-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    I Always have a great experience with the service department, no complaints, Ronald is always very friendly and helpful.

  • Brekou B.07-23-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    Because the service was great all time with Jose and the team.

  • Brian I.07-22-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Professional, thorough service.