TYPE:ServiceMODEL:TaosYEAR:2023
Our representative explained everything thoroughly and took his time to ensure we understood our services. He provided timely updates and made sure we were well-informed of our timeline throughout the process.
Average Score (503 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2021
Because the dealership did all what I wished for without voicing the wish.
TYPE:ServiceMODEL:TaosYEAR:2024
I had a wonderful service experience with Steve Wyatt at my recent appointment. He was informative and efficient and provided an overall pleasant experience. I also appreciated that he communicated with me throughout the day regarding the status of the repairs needed/being done.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Getting an appointment is always a breeze, the service advisors are always informative and helpful. They take the time to explain the services needed for my vehicle. They provide me with updates on the service progress. And they are also friendly.
TYPE:ServiceMODEL:TiguanYEAR:2018
Our 2018 Tiguan was having trouble accelerating. We took it to Ourisman in late July and had about $1200 of work done (new plugs, etc). It ran well for a month, then started to have issues again. When we took it in this time, we were told we needed a new battery ($800). When I picked it up, it was still doing the same thing (no one had test driven it) and the engine light was still on. We left it there, but when you came back the next day with an estimate for another $2,000, we took it to another mechanic who works on VW's. They did the job for considerably less (and corrected a faulty wiring to a spark plug from work we had done in July). I have zero confidence in Ourisman and will not come back. I'm not even sure we needed a new battery. We were very frustrated.
TYPE:ServiceMODEL:AtlasYEAR:2021
TYPE:SalesMODEL:TiguanYEAR:2025
Ali is always so lovely and easy to work with. We really appreciate his get-it-done attitude and how he provides us with exactly what we need and are looking for every time! Going to this dealership makes buying a car simple, easy and painless!
TYPE:ServiceMODEL:TiguanYEAR:2023
TYPE:ServiceMODEL:TiguanYEAR:2020
They fixed the issue and kept in touch.
TYPE:ServiceMODEL:ID.4YEAR:2025
One of the best experiences of my life! Everything from A to Z was amazing. The GM really did a good job with this staff! Can’t be happier!